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WAFS and CDP Support Center

Latest News

July 16, 2008: WAFS 3 Maintenance Release, v3.5.1.8616

Enhanced the Agent start-up software so that it will rarely require a full scan of the Job folders and files.
Added Auto Bandwidth Throttling for the Agent’s upload and download settings.
Improved file replication response times.
Several performance enhancements.
View the complete version history and list of changes.

Important note: WAFS and CDP are supported for use only on Windows 2000, Windows XP Professional and Windows Server 2003.

Downloads

	Note: If you are currently using an older version, contact the WAFS Tech Support Team prior to updating. It is extremely important that you follow the upgrade instructions.
	WAFS 3 Full Version 3.5.1.8616
	WAFS 3 CDP Version 3.5.1.8616
	WAFS 3 Enterprise Version 3.5.1.8616
	WAFS 3 Upgrade Version 3.5.1.8616

Activation and Registration Help

Contact the WAFS Customer Service Team to recover a lost or missing registration serial number or if you are having trouble activating WAFS.

Online Self Help Resources

WAFS 3 Online Help File	Knowledge Base
WAFS 3 User Guide - PDF (2 MB)	Using WAFS and CDP with anti-virus software.
Upgrade or Update Instructions	Version History

Contacting the Technical Support Team

Personal tech support for WAFS is available to licensed users that have an existing, unexpired WAFS Support Plan. Eligible users should contact the technical support team as shown below.

By E-mail

Licensed users that have a current WAFS Support Plan should submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Inquiries are answered via email in the order they are received, usually within one business day.

By Phone

WAFS and CDP Tech Support Line
1-978-474-9116

In order for us to help over the telephone, you must be covered by a WAFS Support Plan.

We are open 8:30 A.M. to 5:30 P.M., Monday through Friday, Eastern US time (Our offices are closed on weekends and for major US holidays).

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only. Technical support for older versions is available through our online self-help resources. While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.