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WAFS and CDP Support Center

Latest News

Changes in 3.6.2.9911

September 23, 2009

Added support for Autodesk Revit Worksharing Monitor.
Added support for Windows Server 2008 and Vista.
Added ability to sort the Job Administration interface by name, type, size, and modified date.
Clicking back one level in the Job Administration interface returns you to the previous level.
Improved stability throughout WAFS.
View the complete version history and a list of changes

Downloads

WAFS 3.6.2 - Special consideration may be needed when installing WAFS 3.6.2 as an upgrade to a previous version. Please contact the WAFS Customer Service Team for guidance and a download link for the setup file.

Activation and Registration Help

Contact the WAFS Customer Service Team to recover a lost or missing registration serial number or if you are having trouble activating WAFS.

Online Self Help Resources

WAFS 3 Online Help File	Knowledge Base
WAFS 3 User Guide - PDF (2 MB)	Using WAFS and CDP with anti-virus software.
Upgrade or Update Instructions	Version History

Contacting the Technical Support Team

Personal tech support for WAFS is available to licensed users that have an existing, unexpired WAFS Support Plan. Eligible users should contact the technical support team as shown below. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

By E-mail

Licensed users that have a current WAFS Support Plan should submit an inquiry to the GlobalSCAPE Technical Support team via our online form.

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Inquiries are answered via email in the order they are received, usually within one business day.

By Phone

WAFS and CDP Tech Support Line
1-210-366-3993

In order for us to help over the telephone, you must be covered by a WAFS Support Plan.

We are open 8:00 A.M. to 6:00 P.M., Monday through Friday, Central US time (Our offices are closed on weekends and for major US holidays).

Limitations on Technical Support

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. At this time, personal technical support is available in English only. For assistance in other languages, please visit the User Forum. Technical support is provided in accordance with the GlobalSCAPE End of Life (EOL) and Support Life Policy. For a complete list of supported products, see our Knowledge Base article.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.

Note: Free technical support is not available over the telephone. To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the Online Form.