Submit an inquiry to the GlobalSCAPE Technical Support team via our online form. 

Our Customer Service team can answer your questions about software activation and registration or help with order problems.

Eligible inquiries are answered via email in the order they are received, usually within one business day.  Please do not attempt to e-mail the support or customer service teams directly. Your message will not be delivered.

Priority Paid Tech Support Line
1-210-366-3993

For Priority Paid Secure FTP Server Technical Support, or to renew an existing Priority Support Plan, call us at 1-210-366-3993. 

Office hours are 8:00 A.M. to 6:00 P.M., Monday through Friday, US Central time (Our offices are closed on weekends and for major US holidays). 

Technical support is limited to the reporting and correction of product defects and installation and configuration assistance. Technical support is offered for current versions of GlobalSCAPE software only.  Technical support for older versions is available through our online self-help resources.

While we are happy to support your usage of our products and will help in overcoming any difficulties you may encounter, Technical Support does not include advanced issues such as problems with COM development, HTML development, custom macro scripts, development of Web sites, or any other issues not directly related to the workings of our software.

Note: Free, personal technical support is not available after the trial period expires.  To purchase or renew a maintenance and priority support subscription call our sales team at 1-800-290-5054 (US or Can) or 1-210-308-8267 or use the online submission form.